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In the History chapter you can see the improvements sorted by version and year for all versions prior to Version 2021.21.050.

KSV | Paidout receipts for expense postings

protel System Data > Bookkeeping > Revenues and Payments > Transaction Accounts

protel System Data > Texts > Form Administration

In case of an active KSV configuration, every expense posting has to be signed by the system. This is implemented in protel using the paidout receipts function. It can be configured using Transaction Accounts and Form Administration.

For this purpose, a default form ("AQ_DEFAULT_KSV.hed") is used from this version onwards.

Optionally, the interface status symbol in the toolbar can be configured to notify you, if the respective transaction account does not have an allocated form. Please contact protel Support, if you would like to use this function.

Reservation | Pop-up message for differing deposit requests

protel Front Office > Reservation

Until now, a manual deposit request was removed when saving a reservation, if a rate code incl. deposit code existed.

A pop-up message now appears, allowing you to choose the variant you prefer. A further message then confirms whether you added or removed the manually set deposit request.

Vouchers | Change to voucher write-off for KSV

protel System Data > Reservation > Vouchers

You can now write off vouchers of type 2 (voucher packages for a specific offering) via a (VAT-free) transaction account instead of via a payment. You can allocate the transaction account to the respective vouchers in the Vouchers dialog. If no allocation exists, the allocated payment method is used.

Note: Please note that with activated KSV you have to write off vouchers of type 2 via a transaction account. For vouchers without an allocated transaction account an according message appears during the write-off procedure.

Licenses | Assigning hotels to time zones

protel System Data > Manager > License Manager

You can now assign every hotel to a time zone by specifying the according UTC time zone, e.g. "UTC+1" for Germany.

User Administration | Reusing passwords

protel System Data > Manager > User Administration

For user login with Login + Password or Username + Password: With this version, you can specify the number of password changes necessary until a password can be reused.

User Administration | Changes to password requirements are logged

protel System Data > Manager > User Administration

The following changes to password requirements are logged from this version onwards. This allows you to retrace user actions at a later date: password length, password lock, password expiry warning, reuse of passwords.

AVS registration card | Matching AVS category with rate code

protel System Data > Reservation > User defined fields and codes

The new user-defined field (UDF) avsmeldeschein_kategorie_ratecode enables the automatic assignment of an AVS category (which has been matched to a rate code) to a guest profile when creating a reservation. Of course, you are able to manually change this in the guest profile or in the Navigator before the registration card is sent to AVS.

AVS registration card | Additional AVS data added to Reports

protel Front Office > Reports

The reports "Arrivals", "Inhouse" and "Reservations" now have additional columns: AVS Meldescheinnummer, AVS Meldescheinstatus, AVS Kategorie, SB Versorgungsnummer and SB Gültigkeitsdauer.

AVS registration card | Attached profiles in the Navigator tree view

protel Front Office > Navigator

You can now lookup and manually change the AVS category of the attached profiles in the Navigator tree view. Additionally, you can navigate to an attached profile via the "Attached profiles" menu item in the tree view.

AVS registration card | Displaying the AVS category of companions

protel Front Office > Navigator

You can now also view the AVS category of companions in the Navigator tree view. It is displayed in brackets behind the companion name in the expanded Companion menu item.

Navigator | Expanded view of Companion data in Navigator tree view

protel Front Office > Navigator

The Companion data can be expanded by default in the tree view of the Navigator. This allows you to e.g. directly lookup the AVS category for a companion.

Please contact protel Support, if you would like to use this function.

AVS registration card | Changing the AVS category via the Navigator

protel Front Office > Navigator

You can now change the AVS category of the main guest directly via the "AVS category" menu item in the Navigator tree view.

AVS registration card | AVS registration card data in the Navigator tree view

protel Front Office > Navigator

The AVS registration card data can be expanded by default in the tree view of the Navigator.

Please contact protel Support, if you would like to use this function.

Personal salutation | "Diverse" gender

protel System Data > Reservation > Profile Codes > Salutation Codes

It is now possible to enter a neutral personal salutation with first and last name for a third gender. The "Salut." field is not compulsory for this salutation type.

User Administration | Warning message before password expiry

protel System Data > Manager > User Administration

If you have set the password expiry for a user in the User Administration, you can now also specify, how many days beforehand an according message is displayed to the user.

Rate Availability | New strategy "Closed for departures"

protel Front Office > Reservation > Rate Availability

A new strategy can now be set in the Rate Availability: "Closed for departures". Rates with this strategy are not available for departures on the specified date.

Please note: If this strategy should also be sent to IDS channels, the following IDS version is a minimum requirement: 5.419 (.NET) or 6.028 (.NET Core)

EFT Interface | Reprinting receipts at a later stage

protel Front Office > Navigator

From this version onwards, you can reprint customer and vendor receipts from EFT transactions whenever you require them. Simply follow the respective steps:

1. The underlying payment is still visible in the invoice dialog box.

You can reprint receipts via the context menu, even if the invoice has already been fiscalized.

2. The reservation was checked out in the past and the payment was already part of a cash register closure.

You can use the new function "EFT receipt" in the More menu to show and reprint all EFT receipts belonging to the reservation.

Financial accounting export | Format expanded for Filosof II Type IV

For export format "Filosof II Type IV": protel can be configured to transfer the guest name of the underlying reservation (instead of the booking text) in the case of accounts receivable.

Please contact protel Support, if you would like to use this function.

F11 Sales enquiry | Applying Market and Source codes to the reservation

protel Front Office > F11 - Sales enquiry

protel can be configured to primarily assign the Market and Source codes selected in the F11 Dialog to the reservation.

Please contact protel Support, if you would like to use this function.

Housekeeping list | Change room status

protel Front Office > Reports > Housekeeping

You can now change the room status via the context menu of the Housekeeping list.

F11 Sales enquiry | Automatically select allocation

protel Front Office > F11 - Sales enquiry

When selecting a travel agent and a reservation period in the F11 Dialog, a check is carried out to establish whether a valid allocation exists. This is then displayed in the Combo box. If several valid allocations are found, you will receive an according message.

Please contact protel Support, if you would like to use this function.

protel Suites | Color for SuiteMasterBlocks freely definable

protel SD > Misc. > Colours Room Plan

You can now also change the color for SuiteMasterBlocks in the room plan, in order to differentiate them better from blocked rooms.

Reservation History | Expanded menu item for IDS reservations

For IDS reservations: The entry made in the reservation history has been expanded and now contains the following information: confirmation number, room type, number of people, rate code and market code.

Legal requirement for India | Configurable cash payment limit

protel Front Office

In India, a limit for cash payments per guest per day has been introduced. For this reason, you can now set a limit for cash payments on guest and reservation level.

Please contact protel Support, if you would like to use this function.

Guest profile | New field "Position"

protel Front Office > Guest profile

You can now use the new "Position" field in the tab Pers. Data of the guest profile. This allows you to enter the guest's company position as free text.

Accounts receivable | Solved problem with printing reminders

protel Front Office > Cash Register > Accounts Receivable

In some cases, you were not able to print reminders due to the print preview. This issue has been fixed.

Fiscalization | Passerby invoice for postings when all invoice dialog boxes are already fiscalized

protel Front Office > Navigator > Reservation dialog

If you have a reservation with all six invoice dialog boxes already fiscalized, a non-guest invoice is now created and linked to the reservation, if you make further postings.

You can access the passerby invoices via a dropdown menu at the bottom-right edge of the invoice dialog.

Banquet management | Allocating services to procedures

protel System Data > Banquet > Banquet Courses

You can now define transaction accounts or items for Banquet procedures. If you allocate a procedure, the according service is also created.

Front Office | Automatic time entry check

protel Front Office

It is no longer possible to enter a time entry in an invalid format in the Reservation dialog, Rate by day grid (RBD), Wake-up Call dialog and Traces dialog.

User rights

A list of all user rights can be found here.

No. 2013 - FO Change invoice currency

This user right controls access to the invoice currency in the payment dialog and in the invoice printing mode.

Fiscalization | Correct invoice numbers and fiscal codes in the accounts receivable management

protel Front Office > Cash Register > Invoice

For systems with activated fiscalization: It is no longer possible to leave the invoice dialog, if a payment for a non-fiscalized invoice exists, which affects the accounts receivable. Also, you can no longer transfer such payments to other reservations.

This ensures that you are always shown the correct invoice numbers and fiscal codes in the accounts receivable management.

Reservation | Optional date always before the arrival date

protel Front Office > Cash Register > Invoice

It is no longer possible to enter an optional date in the reservation dialog, which lies after the arrival date. We have added a useful function for this: If you change the arrival date, the optional date automatically changes accordingly.

Double-click menu | Copying past reservations

protel Front Office > Reports > Room Plan

You can now also copy checked-out reservations via the double-click menu, as long as they are still visible in the room plan.

Group bookings | Copying dates as part of Traces from the Group master

protel Front Office > Navigator

When copying Traces from the Group master to the Group members, the correct date is now applied. The dialog has been expanded to include the according copying options.

User defined fields (UDFs) | Copying data types

protel Front Office > Navigator

By clicking a read-only user defined field (UDF) in the Navigator, you can now copy the content to the clipboard and insert it somewhere else. You can do this for the following data types:

• 0 - Text (max. characters, max. 7000)

• 1 - Text with several lines (max. characters, max. 7000)

• 2 - Integer

• 3 - Amount

• 4 - Date

• 8 - Integer with automatic increase

• B - Time

Housekeeping | Hiding rooms

protel System Data > Manager > User Administration

Until now, you hide rooms for certain user groups via the System data, which then did not appear in the "Housekeeping Report". This useful function has been expanded to cover the lists "Room Status", "Enter Room Maid Reports", "Discrepancy", "Room Maintenance" as well as the dialog "Reservation > Rooms out of service".

Distribution Channel Settings | Family relationship of the attached guest profiles

protel Front Office > Reservation > Distribution Channel settings

The type profile relationship type has been added to the dialog "Distribution channel settings". This enables the matching of family types from protel.

The tag FamilyProfiles has been added to the ComServer function pp_xml_mergeprofiles, in order to create a relation between the guest profiles to be attached.

Payment methods | Default payment methods for passerby invoice

protel Front Office > Cash Register > Chance Sales

You can now also configure default payment methods for passerby invoices.

Please note: It is not possible to mix different currencies. If you try to mix currencies, the currency configured in the System data for protel will be used as primary default payment method.

Please contact protel Support, if you would like to use this feature.

Room type plan | Creating an event

protel Front Office > Reports > Room Type Plan

You can now create or change events in the Room type plan, irrespective of user right No. 434 - "Reservation via room type plan not allowed".

Replacement codes

A list of all replacement codes can be found here.

New replacement codes for reservation texts

$RoomTypeOrg (Replaces the designation of the originally booked room type on invoices of reservations, which included a room type change (e.g. due to an upgrade).)

User defined fields (UDFs) | Date entry now four-digit

protel System Data > Reservation > User defined fields and codes > User defined Fields

User defined fields with the data type "Date" now require a four-digit year number.

Deposit cancellation | Group master and Accounts

protel Front Office > Navigator

You can now also cancel a created deposit in a Group master or Account.

Please contact protel Support, if you would like to use this feature.

F11 Dialog | Display of special rates

protel Front Office > F11 dialog "Sales enquiry"

In the Sales enquiry your special rates from the guest profiles are now shown at the top again and start with an asterisk *.

F11 Dialog | Applying Market Code and Source Code from the rate code detail

protel Front Office > F11 dialog "Sales enquiry"

Market Codes and Source Codes can now be automatically inserted from the rate code detail when creating a reservation.

Please contact protel Support, if you would like to use this feature.

Guest profile | Contact Opt-in: Contact allowed - Advertisement individually configurable

protel Front Office > Profiles > [Address]

You can now individually configure the setting "Contact allowed - Advertisement" for letter/phone/email/text message.

Global rate change | Seasonal rates possible for more than 6 persons

protel System Data > Rates > Rate Code Details > [Global rate change]

You can now create rate codes with seasonal allocations for more than 6 persons (rate 7-20). An exception to this are columns without any values.

Group action | Applying room and guest requests

protel Front Office > Navigator > Group action

You can now transfer the room and guest requests from the tree view of the group master to the group members via the "Group action" dialog.

Housekeeping | Record number of children for room maid reports & discrepancy

protel Front Office > Reports > Housekeeping > [Enter Room Maid Reports] & [Discrepancy]

You can now also record the number of children in the housekeeping reports. You have the following three display options:

• Only Room status

• Room and occupancy status

• Room status and number of adults & children

Please contact protel Support, if you would like to use this feature.

Allocations | Allocating private profiles

protel Front Office > Reservation > Maintain Allocations > [Insert]

You now also create allocations for private profiles.

Rate availability | Virtual rate codes without own details

protel System Data > Rates > Rate Availability

You can now have the virtual rate codes without own details displayed in the dialog "Applies to rate code (*All rate codes)".

Please contact protel Support, if you would like to use this feature.

Invoice Printing | New printing mode: Transaction accounts by day by guest

protel Front Office > Navigator > More

You can now use the new printing mode "Transaction accounts by day by guest" for printing invoices. Combined with an according invoice form, the items of the individual guests incl. subtotals can be stated on the invoices.

Please note that you should only use this with HighEdit forms at the moment.

Invoice History | Selectable time period

protel Front Office > Cash Register > Invoice History

protel Front Office > Navigator > More

The field "until date" has been added. This allows you to display invoices for a certain time span.

CRSR | Deposit posting of amounts less than €1

protel Front Office > Navigator > More

You can now post a deposit less than €1 and also split it across different tax accounts. Of course, this also applies to other currencies.

CRSR | Hiding functions "Post advance payment" / "Post payment method change"

protel Front Office > Navigator > More

It is now possible to hide the functions "Post advance payment" and "Post payment method change" from the Treeview and the More menu in the Navigator.

Please contact protel Support, if you would like to use this feature.

CRSR | Cancelling deposit and deposit cancellation multiple times no longer possible

protel Front Office > Navigator > More

It is no longer possible to cancel deposit payments and deposit cancellations more than once via the deposit dialog. In order to correct a deposit cancellation, please post a new deposit payment.

CRSR | Non-guest invoice with deposit counter entries

protel Front Office > Cash register > Invoices

For non-guest invoices for which the deposits have been posted (Deposit TAA positive, payment negative) and the deposit invoices have been created, the check-in and the invoice release are no longer possible.

CRSR | Transferring to a separate target reservation with already fiscalized invoice summary

protel Front Office > Cash register > Invoices

You can now transfer transactions to a separate target reservation, if it has at least one remaining invoice summary that has not been fiscalized. If all six invoice summaries of the separate target reservation have already been fiscalized, you will see a notification that the transfer was not possible.

Sharer | Creating and deleting sharers without linked room numbers

protel Front Office > Reports > Reservations (Shift+F9)

You can now create and delete sharers without linked room numbers.

Please contact protel Support, if you would like to use this feature.

Trace Packages | Popup/Notification

protel Front Office > Navigator > More

When setting a trace package, you now receive a popup/notification in Front Office as configured in protel System Data.

Replacement codes

A list of all replacement codes can be found here.

New replacement codes for invoices (for posted rows) when using local taxes

$VATOnlyRow (VAT amount without local taxes)

$VATOnlyRow2 (VAT amount without local taxes in secondary currency)

$LocalTaxOnlyRow (Amount of the local tax)

$LocalTaxOnlyRow2 (Amount of the local tax in secondary currency)

$NetNoLocalRow (Net amount minus local taxes)

$NetLocNoLocalRow (Total net price without local taxes)

$ENetLocNoLocalRow (Individual net price without local taxes)

Please contact protel Support, if you would like to use this feature.

Neue Ersetzungscodes für Reservierungstexte

$PreisExcVAT (Zimmerpreis pro Nacht ohne Mehrwertsteuer)

Small improvements and lots of work "under the hood"

This update mainly contains bug fixes and technical changes "under the hood" that neither directly affect the behavior of the program, nor are visible on the user interface.

Fiscal code cannot be changed/deleted after first use

protel System Data > Bookkeeping > Invoice > Fiscal Invoice Codes

From this version onwards it is no longer possible to delete a fiscal code or change its counter once it has been applied to an invoice.

New text field for room status “Out of Service”

protel Front Office > Reservation > Rooms out of service

You can now enter additional information for an "Out of Service" room into a new text field (max. 250 characters). Optionally, this information can then be shown as a tooltip in the room plan.

Please contact protel Support, if you would like to use the optional tooltip feature.

Display cancelled reservations in Maintain Allocations in red

protel Front Office > Reservation > Maintain Allocations

You can now display cancelled reservations in red in the "Reservations" tab of an allocation.

Please contact protel Support, if you would like to use this feature.

Display of Sharers in the Maintain Allocations lists

protel Front Office > Reservation > Maintain Allocations

You can now find the column "Sharer" in the "Reservations" tab of an allocation. This column contains all sharers of a reservation and already exists in the other lists.

Additional columns for the reservation list

protel Front Office > Reports > Reservations

The reservation list now contains additional columns for Source Codes, Market Codes, Hear Reasons and Come Reasons.

Number of persons on the housekeeping list

protel Front Office > Reports > Housekeeping

The housekeeping list now contains the number of persons (Adults / Child1 / Child2 / Child3 / Child4).

Move sharer reservations completely into another housekeeping department

protel Front Office > Reports > Housekeeping

When moving a sharer reservation into a different housekeeping department, you can now decide whether all elements of the sharer reservation should be moved.

Hide room in housekeeping list

protel System Data > Reservation > Rooms

We have added a new button for setting the visibility of selected rooms for specific user groups. This allows you to hide rooms for these users in protel Front Office > Reports > Housekeeping. As a result, you can avoid unnecessarily long lists and can achieve an easier overview.

Format expanded for Filosof II Type IV

protel System Data > Bookkeeping > Backoffice Interface Setup

As is the case with the format Generic Type IV, deviating transfer accounts for inhouse balance and deposits can now also be specified for Filosof II Type IV. The export files now contain three additional posting records: New deposits, paid deposits and inhouse balance changes.

Replacement codes

A list of all replacement codes can be found here.

New replacement codes for invoices

$Anreise4 (Replaces the arrival date with a 4-digit year number)

$Abreise4 (Replaces the departure date with a 4-digit year number)

New replacement codes for reservation texts

$rcd14 (Replaces the "from date" within a rate change with a 4-digit year number)

$rcd24 (Replaces the "to date" within a rate change with a 4-digit year number)

Enhanced replacement codes for reservation texts

You can now use the following replacement codes with Danish and thus insert Danish weekdays and month names in your reservation texts.

$y003 (date of the arrival with month written out)

$y004 (date of the departure with month written out)

$y006 (weekday of the arrival)

$y007 (weekday of the departure)

Small improvements and lots of work "under the hood"

This update mainly contains bug fixes and technical changes "under the hood" that neither directly affect the behavior of the program, nor are visible on the user interface.

Small improvements and lots of work "under the hood"

This update mainly contains bug fixes and technical changes "under the hood" that neither directly affect the behavior of the program, nor are visible on the user interface.

ERV European Travel Insurance for Suite Modules  

You can now subscribe to the European travel insurance on SuiteMaster reservations.

Exchange rate fixation for deposit handling

The correct exchange rate is now applied during deposit posting and cancellation.

Deposits for different sales tax rates for CRSR (RKSV)  

Insofar as the settings for the Cash Register Security Regulation (CRSR, "Registrierkassensicherungsverordnung / RKSV" in Austria) have been made, you can now post the deposit postings to multiple transaction accounts with different sales tax rates.

The relevant dialog box opens as usual with the preselected default transaction account (UDF: Mop.deposit.taa_default) and the already calculated total amount. After changing the amount and pressing the Tab button, you can select a different transaction account. Please note that every transaction account from the UDF Mop.deposit.taa_list can only be used once.

Credit card authorization | Selecting payment types

protel Front Office > Navigator > More > Credit card authorisation

You can now select all payment types, which have been allocated an EFT interface. This allows you to trigger authorizations for different credit card providers.

Loyalty Program | Better overview in the guest profile

protel Front Office > Profiles

You can now display the following data more clearly in the “Pers. Data” tab of the guest profile as well as in the Navigator.

Card:

• Name of the loyalty program
• Stored membership number
• Loyalty level
• Card inactive/active

Please contact protel Support, if you would like to use this feature.

Loyalty Program | Checkbox for expanding the guest profile search to third-party providers

protel Front Office > Profiles

A checkbox can be added to the guest profile search, which enables you to decide before each search, if a connected third-party provider should be considered for the search.

Please contact protel Support, if you would like to use this feature.

Banquet event | New notification for deviating Market and Source Codes

protel Front Office > Banquet

If you add a private reservation during the creation of the Banquet event (newly created or from the in-house list), you are now immediately notified about any deviating market and source codes. For this purpose, the market and source codes of the rate code, the room reservation and the banquet event are compared. You then have the option of rectifying these deviations.

Please contact protel Support, if you would like to use this feature.

Sending invoices via email | Simpler Opt-in function

protel Front Office > Profiles

Until now, you first had to carry out the opt-in settings for a guest, before you could send them an invoice via email. You can now have this setting configured as the default setting by the protel Support.

Additionally, a message now appears, if no guest profile with the appropriate authorization can be found when sending invoices.

Please contact protel Support, if you would like to use this feature.

Room Plan | Show "Out of Service" reason in the tooltip

protel Front Office > Reports > Room Plan

Would you like to see the "Out of Service" reason directly in the Room Plan? We can now configure this for you!

You can then view the "Out of Service" reason by hovering the mouse cursor over the relevant field. This allows you to quickly view the respective reasons without having to open an extra dialog window. Please note that the reasons have to be entered via [protel Front Office > Reservation > Rooms out of service].

Please contact protel Support, if you would like to use this feature.

Summarized invoices | Individual invoices can no longer be voided

protel Front Office > Cash Register > Invoice History

There is an important change with this version when handling invoices in [protel Front Office > Cash Register > Invoice History] and in the tab "Invoices" in the guest profile: Individual invoices can no longer be voided when they are part of a summarized invoice.

Rate codes | Additional sorting options and faster search

protel System Data > Rates > Rate Codes

You can now sort rate codes according to the following criteria:

• Internal reference number

• Alphabet

• Own sort order

This is possible in the rate code selection dialogs in protel Front Office as well as in the "Rate Codes" dialog and when creating new rate code details in protel System Data. If you change the sort order in the "Rate Codes" dialog, please confirm your selection with "OK" and restart protel Front Office, in order to make the changes effective.

Furthermore, you can now search for rate codes more quickly by entering the first letter into the rate code selection. Please note that the search only works for the first letter and does not take any further letters into consideration.

Bookable Packages | Correct rate codes when assigning via RBD

protel Front Office > Navigator > More > Rate by day grid

When assigning bookable packages or possible arrangements in the Rate by day grid (RBD), a rate code change was not taken into account in some cases. Now, the packages of the new rate codes are displayed correctly after such a change.

Group reservation | Adding guest names for sharer reservations

protel Front Office > Navigator > Group members > Add sharer > Reservation

When adding a sharer via the Group members dialog, you can now also enter a guest name straight away. Until now, this field was grayed out.

Meal Allowance | Percentage surcharge on Meal Allowance split tables has been corrected

protel System Data > Rates > Split Tables

The settings Apply percentage to split table values in a virtual or dynamic rate code and Do not apply discount in a Meal Allowance split table now work as intended.

Reservation dialog | Issue with external reservation numbers / confirmation numbers (PL number) solved

protel Front Office

The external reservation number / confirmation number (PL number) in the reservation dialog was sometimes deleted, if the room type or room number was changed. This has been resolved.

User Rights

A list of all user rights can be found here.

New: No. 916 - FO Transfer credit card payments

The existing user right 137 - FO Move A/R payments has been limited to debit payments. The transfer of credit card payments is now prevented by this user right.

Change: No. 137 - FO Move A/R payments

Regulates moving A/R payments within invoices. Without the right an informative message box will pop up. With version 2019.20.212 this has been limited to debit payments. The transfer of credit card payments is now prevented by the new user right 916 - FO Transfer credit card payments.

Fiscalization | New: Fiscal codes can be assigned to guest profile types

protel System Data > Bookkeeping > Invoice > Fiscal Invoice Codes

You can now assign fiscal invoice codes to a profile type, which are then suggested by default during invoicing.

Fiscalization | New: Fiscal codes can be assigned to guest profiles

protel Front Office

You can now assign fiscal codes per MPE hotel, which are then suggested by default during invoicing. A new fiscal code tab has been added to guest profiles, where the assignments can be made.

protel Messenger | New: Sending reservation data from protel

protel Front Office > Navigator

If you use protel Messenger, you will find the new entry Send reservation data via Messenger in the tree view of the Navigator. This allows you to select one of the available email addresses from the (Private) profile of the reservation and send the reservation data. With an according configuration, it is also possible to dispatch e.g. the Voyager token.

Banquet Module | Username displayed as booker

protel Banquet Plan

Until now, the initials of a user were taken from the user administration and entered as the booker of an event. Now, the full username is entered.

Sharer Reservations | Bug fix: Market and Source Code assignment

protel Front Office > Reservation

You can now select market and source codes in a sharer reservations, which differ from the original reservation.

User Rights

A list of all user rights can be found here.

New: No. 917 – FO Cancel invoice in invoice history

With this right, the user may be withdrawn the right to cancel invoices via the invoice history (right-click on the respective invoice and execute Cancel invoice or highlight the respective invoice and cancel via the Cancel invoice in the Invoice History dialog box).

New: No. 918 – FO Guest Profile Tab Invoices – Cancel invoice

With this right, the user may be withdrawn the right to cancel invoices via the Guest Profile > Invoices tab > Cancel invoice.

Group reservation | Simple creation of sharer reservations

You can now create sharer reservations in one single step. The payment/routing instructions, fixed charges, varbuch entries and, if applicable, packages can be adopted from the main reservation.

In order to create a sharer reservation, call up the list of group members and click on the new button "Add sharer".

Rooming list | Enhanced Quick Search with prefix

protel Front Office > F11 - Sales enquiry

In order to avoid confusion when searching for protel customer numbers or hotel member IDs, we have enhanced the functionality of the Quick Search with prefix.

A new Quick Search with prefix functionality can now be used in the profile search within a reservation dialog or in F11 - Sales enquiry. You can freely define which prefixes should be used.

The Quick Search can be configured in Profiles - Quick Search of the protel System Data. For this, you need the user right 437 – SD Edit Quick Search.

By default, you can search for the client number, Hotel Member ID, IATA number, phone number, mobile number, and ZIP code, as well as the email address, if this has been configured in the protel System Data.

Please contact your support team, so the necessary configurations can be carried out.

More information can be found here.

Logging for distribution of invoices via email

The distribution of invoices via email is now logged. Once configured, you can view this table in protel Front Office under Add-Ons.

Please contact your support team, so the necessary configurations can be carried out.

Differing mail server data for invoice distribution via email

This feature can now be customized to meet your requirements even better! You can now set the mail server data for the invoice distribution independently from the other distribution types. For example, you can insert a different sender name for the invoice distribution.

Please contact your support team, so the necessary configurations can be carried out.

Grouped room type plan | Display of Account categories

Categories are now also displayed in the grouped room type plan as intended, if they are defined as Account in the protel System Data.

ProtScanServer | Staggered processing of scans

In order to avoid loading large amounts of scanned document data, already scanned documents are now staggered for processing between the ProtScanServer and protel. protel now first processes the text information, before processing the image file.

Minimum requirements: ProtScanServer Version 2.134 and min. protel Version 2019.20.209.

Sending invoices via email

protel Front Office > Cash register > Invoices

You can now easily send invoices as a PDF attachment in an automatically created email from within protel. This feature can be used in three different places in protel:

• Directly during check-out (protel Front Office > Cash register > Invoices)

• In the "Invoice History" dialog box (protel Front Office > Cash register > Invoice History)

• Via the "Invoices" tab within the guest profile (protel Front Office > Guest profile > Guest profile tab "Invoices")

Particularly useful: The email is created based on a previously defined template. The email address is inserted from the profile, which is currently active in the invoice dialog box. Of course, you have the option of changing the email content, the recipient, and the subject prior to the email being sent.

More information can be found in the user guide.

protel.I/O | System cancellation for temporary reservations

protel System Data > Reservation > Reservation Codes > Cancellation Codes

Good to know, if you work with at least one I/O connection: So far, temporary reservations are deleted when aborting during the creation process. In order to ensure that updates via I/O are carried out correctly, these reservations are now cancelled with a SYS - System cancellation.

With this configuration in place, you can also mark your own cancellation reasons as system cancellation.

New standard browser for protel

protel now uses Internet Explorer 10 as standard browser for displaying web pages.

Are web pages not being displayed correctly? Then contact your support team, so the necessary configuration can be carried out!

Guest and room preferences | Mapping with OTA standard codes

protel System Data > Reservation

Guest and room preferences in protel can now be mapped with the standard codes of the Open Travel Alliance (OTA).

Please contact your support team, so the necessary configurations can be carried out.

System Data | Hide transaction accounts

protel System Data > Bookkeeping > Revenues and Payments > Transaction Accounts

It is now possible to hide the transaction accounts in the System Data. Tick the checkbox Do not display in SD, in order to prevent the transaction accounts from being selectable in the dialogs protel System Data > Rates > Rate Code Details and protel System Data > Rates > Split Tables.

Maintain Allocations | Mandatory rate code assignment

protel Front Office > Reservation > Maintain Allocations

Would you like to ensure that every allocation has been assigned a rate code? No problem! We will happily configure this for you!

Accounts receivable | Replacement code: Summarized invoices

protel System Data > Bookkeeping > Accounts Receivable

When creating summarized invoices via the debtor management, you can now use an additional replacement code: The new placeholder $Comment automatically inserts Accounts receivable comments at the desired position of the summarized invoice.

More placeholders can be found in the List of all Replacement codes.

protel Banquet | Default reservation status for waiting list

protel Front Office > Banquet

In protel Banquet, you can now automatically apply a default reservation status to events, as soon as you drag them from the Banquet waiting/overbooking list into an available Banquet room.

Please contact your support team, so the necessary configuration can be carried out.

Housekeeping | Add fields “Note 1” and “Note 2” to report

protel Front Office > Reports > Housekeeping

You can now add the fields “Note 1” and “Note 2” from a reservation to the active housekeeping report.

Reports and Manager Spooler: New user rights for "Delete Jobs" function

protel Front Office > Office > Report Spooler
protel Front Office > Office > Manager Spooler

There are two new user rights: 911 and 912. The user rights enable you to deactivate the deletion of jobs for certain users. Manager Spooler and Report Spooler (protel Front Office > Office > Manager Spooler or Report Spooler). If a user is assigned the respective new user right, the button [Delete Jobs] is active; if it is not assigned, the button is grayed out and cannot be edited.

Report Spooler and Manager Spooler: Filter by date

protel Front Office > Office > Report Spooler
protel Front Office > Office > Manager Spooler

Report Spooler and Manager Spooler can new be filtered based on the date. The dialog boxes for Report Spooler and Manager Spooler now have two more entry fields for the date (protel Front Office > Office > Report Spooler or Manager Spooler). A period (from/to) can now be entered there. By clicking the respective button, the entries are filtered either for the print date or the report date.

protel Banquet: Filter Banquet report by room

protel Front Office > Banquet > Banquet Report

The new Banquet room filters are now available in the Banquet report (version 2019.20.200, or later). All of the available Banquet room filters now also appear in the Banquet report dialog box (protel Front Office > Banquet > Banquet Report). In doing so, the search results of the Banquet report can be narrowed down accordingly. The Banquet report has also been extended to include the Room filter column.

Reminder forms: New replacement code

protel Front Office > Cash Register > Accounts Receivable > Reminders
protel System Data > Text > Form Administration

There is a new replacement code:

$PersAnrede1

The replacement code inserts the personal salutation without a comma in payment reminder texts.

Reservation list: New search criteria

protel Front Office > Reports > Reservations (Shift + F9)

Additional search criteria are available in the Access Reservations list dialog box (protel Front Office > Lists > Reservations):

1. Reservation date: The search result includes all reservations that have been created within a defined time period (from / to) (operating system date).

2. IATA Number: The search result includes reservations that are assigned to a travel agency with the queried IATA number.

Bug fix: Colours for room types in the protel system data can be determined again

protel SD > Misc. > Colours Room Plan

In the room plan dialog box (protel SD > "Misc." > "Colours room plan"), it was no longer possible to define colours for the individual room types because the combo box did not contain any entries for selection. This issue has been resolved with this version.

Change: QR codes for texts now generated by an exclusive application

To generate QR codes for texts used for reservations and/or invoices, a new application called QRGenerator.exe is now required. The application must exist in the local protel folder (usually c:\protel) on every system on which protel is started. If it is not there, documents containing the corresponding replacement codes are generated without QR codes and the user receives an error message containing the following text: "QRGenerator.exe not found". The QRGenerator.exe is now available on our protel CDs in the \_EXE\QRGenerator directory. It is also installed by default with the setups for this version and later.

This applies to the replacement codes $y114, $y115, $y117, $y120 for reservation confirmations, and the replacement codes $y132 (Slovenia only) and $qrcode for invoices.

The replacement codes for invoices in Austria (Cash Register Security Regulation) are not affected.

Enhanced Meal Allowance Functionality. Additional percentage charge for virtual rate codes

The additional percentage charge of the virtual rate code is now also applied to the Meal Allowance split tables (protel SD > "Rates" > "Split tables" > "Split/Package" dialog box > "Allowance Settings" section > "Meal Allowance Limit" field), which are permanently assigned to the corresponding base rate codes.

Enhancement: Invoice history now has an additional "Name of guest" column

protel FO > Cash Register > Invoice History

The protel FO > "Cash Register" > "Invoice history" dialog box has a new column called "Name of guest". Here, the main guest's name for the respective reservation always appears when dealing with a private guest profile or if the name differs from the invoice recipient's name. If you enter a search term at the top of the dialog box under "Name", both the name and guest name columns are searched and the dialog is filtered accordingly.

New feature: The display of the room type plan can now be grouped

protel SD > Reservation > Room type groups
protel SD > Reservation > Room types

This function enhances the overview of the room type plan for properties working with many room types or, e.g., when rooms are located in different buildings.

Therefore in protel SD > "Reservation" > "Room type groups" an arbitrary number of groups can be entered. The allocation of the groups then occurs in protel SD > "room types" by means of "room type group".

Switching to the new view  is done via a new checkbox located at the top left of the room type plan - see the following screenshot:

At the end of each room type group, a sub-total appears for the known reservation status. A simple click on the arrow next to the name removes them from the room type group.

The colors for the room type group as well as the "Total available" line can be customized at the hotel level via protel SD > "Misc." > "Colours Room Plan".

Some new system settings can be used to customize the behavior of this feature at the hotel level:

• Open the room type plan by default in the grouped view (checkbox is selected)

• Do not show the sub-totals of the individual reservation statuses when opening the room type plan (see point 4)

• RGB color value for the lines of the room type group. This is automatically set if adjustments have been made via protel SD > Misc. > Colours Room Plan.

• RGB color value for the Total available line. This is automatically set if adjustments have been made via protel SD > Misc. > Colours Room Plan.

  Please contact your protel support for the necessary settings. Feel free to contact us!

New Feature: The (grouped) room type plan can be displayed at the bottom of the Banquet plan

protel FO > Banquet > Banquet Plan

To show the room type plan  at the bottom of the Banquet plan, you will find a new checkbox at the top left corner of the Banquet plan - see the following screenshot.

The availability per room type, subtotal per room type group (if provided), and total availability, are displayed.

Click on the arrow next to the room type group to display or hide the availability for the individual room types.

The number of displayed days changes with the set resolution of the Banquet Plan (x1, x2, x3).

This view is for informational purposes only. FO reservations cannot be made here.

The following new system setting can be used to customize the behavior of this feature at the hotel level:

• Show the room type plan by default in the Banquet Plan (checkbox has been selected)

• Hide the availabilities for the individual room typeswhen displaying the room type plan (see point 3).

• Set display size. The default value for this setting is 300. The higher the set value, the more space is provided for the room type plan at the bottom of the Banquet Plan. Values < 300 reduce space provided.

  Please contact your protel support for the necessary settings. Feel free to contact us!

Enhancement: Additional characteristics can be assigned to Banquet rooms for filtering

protel SD > Banquet > Banquet room filter

There is a new "Banquet room filter" menu entry in protel SD > "Banquet". An arbitrary number of groups can be created here.

The assignment of the characteristics then occurs via the new "Filter" combo-box located in protel SD > "Banquet" > "Banquet Rooms".

These characteristics can then be selected as filter criteria in the Banquet Plan's filter.

Enhancement: The functionality and logic of the Banquet Plan filter has also been adopted for the Room Plan filter

This behavior can be deactivated with a new system setting.

  Please contact your protel support for the necessary settings. Feel free to contact us!

New replacement codes or invoices (Void) form group

• $Void.InvoiceNo - Number of the original invoice that is being voided

• $Void.InvoiceDate - Date of the original invoice that is being voided

• $Void.Arrival - Reservation's arrival date on the voided invoice

• $Void.Arrival - Reservation's departure date on the voided invoice

• $Void.Arrival - Reservation's room number on the voided invoice

Change: Multi-unit reservation needs to be split before allocating rooms

protel Front Office > Reservation > Allocate rooms

The "Allocate rooms" dialog box > located under the "Reservation" menu point in protel FO has been adjusted so that Multi-Unit reservations (with more than 1 room) have to be split before allocating rooms. The "Standard mode (single select)" and "Swap rooms mode" functions are grayed out as long as the multi-unit reservation has not been split.

Enhancement: New type for the user defined fields - 6000 Sales Activity

protel Front Office > Sales

These are displayed in a new window in the Sales Activities entry dialog box and saved per activity. Upon request, the acquired values of the UDFs can be used again for repeating or follow-up activities.

Adjustment: The Internet Support (protel Assist) menu point located in the Help menu has been renamed to protel Support Service Desk

It calls up the protel Jira service desk. As usual, this can be prevented with the following user right - 127 "FO Internet Support".

New Function: Services Market Place can be opened via protel Front Office

The SMP Icon now appears in the protel Front Office toolbar.

The new "protel Market Place" menu entry is located under "Help". This link enables clients to access, enter, and operate the SMP page with their default browser via the Cloud. Prerequisite for this function is that the customers are using protel.WebServices and have the new user right - 910. Clients not using a PWS receive a message instructing them to contact protel Support. The hotel access within an MPE is controlled via the user administration.

New function for generating mobile keys (only for protel.I/O connections)

In protel Front Office > Navigator > "More" > "Interface information", there is a new "Mobile Keys" tab with this version and with some special settings (set by the system). Already existing mobile keys can be viewed or deleted and new ones can be generated.

New system settings for rate availability

protel System Data > Reservation > Rate availability

Multiple selection

With a new system setting, rate availability strategies for multiple hotels and multiple rate groups, rate codes, rate code details, etc., can be displayed and set simultaneously.

Example: Simultaneously setting strategies for several hotels. The new multiple selection function makes this possible - see next figure.

Limit display to valid rate code details

A further new system setting displays only those rate code details in the rate availability that are actually valid for the selected period.

  Please contact your protel support for the necessary settings. Feel free to contact us!

Improvement of the meal allowance functionality

protel SD > System data > Rates > Meal Allowance Groups

With the help of the "Meal Allowances", the hotelier can offer the guest several alternatives other than meals to choose from and provide each with different maximum allowances.

Default Transaction Accounts (TAA) for Meal Allowance Groups

The following default transaction accounts (TAAs) can now be defined for the meal Allowance Groups in the protel system data under 'Rates > Meal Allowance Groups':

• TAA remnant in relation to the package value

• TAA excess in relation to the package value

• TAA (unused amount) in relation to the package value

A double-click on the Meal Allowance Group opens a pop-up in which you can assign the default TAAs.

These preset TAAs are automatically filled in the split table after a Meal Allowance Group has been selected from the Allowance settings.

New functions

Furthermore, there is the possibility to make mass changes in a Meal Allowances split table.

Assign new Meal Allowance group: In a Meal Allowance split table, an already existing item can be assigned to a new Meal Allowance Group (right click on the respective item and select the "Assign new Meal Allowance Group"). Doing this copies the item; the TAAs are also adjusted to the new Meal Allowance group.

Meal Allowance - Modify all marked items: In a Meal Allowance split table, the settings for an already existing item can be modified (right click on the respective item and select the "Meal Allowance-Modify all marked items" command). The user can then simultaneously change the following fields for several items:

• Transaction Account data

• Validity of split

• Valid from / to

• Allowance settings | Group

By clicking the Change button, the settings / modifications will be saved.

Sales enquiry (F11) | Optimized performance

The performance in the Sales enquiry (F11) has been improved.

Interfaces

Reservation Assistant – Spa & Activity Software

The protel interface for the "Reservation Assistant – Spa & Activity Software" has been optimized. New system settings optimize data exchange, among other things.

 Please contact your protel support for the necessary settings. Feel free to contact us!

Extension of the European Travel Insurance Interface (ERV) to new legal requirements

The protel ERV-Interface takes the following legal guidelines into consideration:

1. It is no longer possible to take out travel insurance with premiums exceeding € 200 per person.

2. Travel insurance may no longer be taken out if the duration of the trip exceeds three months.

Version 2019.20.191 (26 February 2019) or later, the user receives a message as soon as he wants to book insurance for stays that meet the above mentioned criteria. According to these criteria, a conclusion is no longer possible.

Group reservations

Group master: Collect Charges from Group Members (More menu)

Up till now, it was possible to execute the "Collect charges from group members" function by means of a group master's More menu, even when the group master had not yet been checked in. This led to balance discrepancies. Starting with version 2019.20.191 (26 February 2019), the user receives a message that the check-in of the group master first take place. After the message the action is aborted.

User Administration

• User rights 325 - FO Rate Change and 326 - FO Rate code change now also valid in the rate-by-day grid (RBD).

• With the new user right 436-FO, users can be revoked the right to be able to split group reservations and multiple reservations via the room assignment.

Rates | Warning list opens before Rate limitations are changed

protel SD > Rates >Rate Code Details > Rate Code detail > Rate limitations

New system setting: If a user changes the period of Rate limitations for an existing rate code detail, reservations that have already been created may be affected. With the new system setting, a warning list opens before saving the changes. It shows all reservations affected by this change.

 Your protel Support will gladly make the respective settings for you. Just contact us!

Reservation | Display of the Allocation overview improved

protel FO > Reserviation > Maintain Allocation > Allocation Overview

The following details are now displayed more clearly in the Allocation overview table:

• Display of available rooms: For days on which the allotment has already expired, the value is set to "0."

• 2. Allotment expired: The table row is grayed out.

Bookkeeping | Additional check box for hiding Payment Methods in FO

protel SD > Bookkeeping > Revenue and Payments > Methods of Payment

New system setting: In the “SD:Edit Methods of Payment” dialog an additional check box has been added in the “Visibility” sector. If the check box "11 Do not display in check/currency exchange" is ticked, the payment methods which has been marked is hidden in the protel Front Office > Cash Register > Cheque / Currency Exchange dialog.

 Your protel Support will gladly make the respective settings for you. Just contact us!

Invoices | Two methods of calculating VAT available in one invoice

New system setting | Legal Requirement Romania: In Romania showing VAT per line total is imperative both for the invoice text and the VAT table in the invoice. A new system setting meets exactly this requirement.

In addition, a setting can be made that causes the VAT table on the invoice to show VAT on line total, but the invoice text to show VAT added onto each individual unit price.

 Your protel Support will gladly make the respective settings for you. Just contact us!

Banquet | "Banquet Open Invoices" dialog box | Additional [Checkout] button

New system setting: An additional [Checkout] button can be inserted into the Banquet Open Invoices dialog box. This button is activated as soon as one or more invoices with a balance of 0.00 have been marked. With just one click of the button, all of the marked invoices are checked out without previously having to open the invoice window. Unmarked invoices remain in the list.

ATTENTION: Customers required to fiscalize should not use the function. Even if fiscalization is activated, these invoices are still unfiscalized!

 Your protel Support will gladly make the respective settings for you. Just contact us!

System | Advanced algorithm protects user passwords

New system setting: To protect against hacker attacks, protel offers an advanced algorithm for password encryption. Once the setting has been made, the passwords of all newly created users are encrypted in this fashion. Existing passwords can also be re-encrypted. This happens as soon as users change their existing password.

 Your protel Support will gladly make the respective settings for you. Just contact us!

Navigator | RBD: Virtual rates available after arrival date

New system setting: Rate availability for virtual rates can be extended upon request. Virtual rates which are available after the arrival date can then also be set via the RBD. Example: A business guest is staying over the weekend and books a wellness package.

 Your protel Support will gladly make the respective settings for you. Just contact us!

Reports | New housekeeping room status: "Make up room"

FO > Reports > Housekeeping > Room status
FO > Reports > Housekeeping > Enter Room Maid Reports

In the Housekeeping report, you can now enter "Make up room" as an additional room status. Under the "Enter Room Maid Reports" tab, enter the code number "10" into the "Room status" field.

Optimizations and fixes

• The OK-Button in the Navigator of sharer reservations is working again properly.

• Edit / Create Payment Instructions: The "Redirect to another Reservation" action has been optimized.

protel Add-ons | New: protel Suites manages any combination of rooms

protel Suites is a new add-on for protel SPE/MPE. It enables the creation and management of varying room combinations that can be reserved as a suite.

"Suite reservations" consist of a suite master and several rooms, which are combined into a suite for a reservation. A suite reservation can be made via the room plan, the category overview, and the reservation request. The reserved rooms will be blocked, moves will be tracked automatically.

protel Suites is seamlessly integrated into the protel logic, so that trained protel users can work with it after just a short introduction. The add-on can be integrated into existing installations at any time, even if reservations already exist for the rooms involved.

 For further information, please contact our Sales-Team or your protel Partner. Just give us a call!

PLEASE NOTE

Due to transmission issues, this add-on cannot be used in combination with the following modules/interfaces:

• Best Western Interface

• protel Voyager, protel WBE und protel Messenger

If you do use any of these modules, you will not be able to work with protel Suites.

Reservations | Avoid duplicate wake-up calls

FO-Navigator > More > Wake-up Calls
FO > Options > Wake-up Calls

Improvement: A new control mechanism ensures that no duplicate wake-up calls can be created. If an wake-up call is created a second time for the same time and day, a corresponding message appears.

Even wake-up calls that you create via "FO > Options > Wake-up Calls" are now also included in the reservation's wake-up call overview and recorded in the reservation history and action log.

BWI Interface | BWR enrollment during check-in

-Only relevant for Best Western properties-

Improvement: If protel determines at check-in that a guest is not yet a BWR member, the query as to whether the guest should be registered for the BWR program appears automatically.

This query now only appears for reservations in actual rooms and only for private guests. If desired, the query can also be deactivated.

 Your protel Support will gladly make the respective settings for you. Just contact us!

Sales Add-on | Enter negotiated sales revenue per property

-Only relevant for MPE properties using "protel Sales and Marketing" Add-on-

Profiles > Sales Revenue Tab

New system setting: Upon request, negotiated sales revenues can now be entered into the guest profile for various properties.

 Your protel Support will gladly do the settings for you. Just contact us!

Values that have already been entered are saved under "All hotels" after activating the system settings.

Please note: protel does not calculate a sum for all hotels from the individual values per MPE hotel.

Form Administration | Display salutation and name of linked profiles

SD > Text > Form Administration

With these two new replacement codes, the salutation as well as the first and last names of up to 5 linked profiles can be displayed in reservation texts:

• $AnredeAttachedProfile1

• $NameAttachedProfile1

 Your protel Support will gladly provide you with more information about the new codes and how you link them into your reservation texts. Just contact us!

New system setting: By default, the display is limited to a maximum of 5 linked profiles. Upon request, this limitation can be turned off.

 Your protel Support will gladly do the settings for you. Just contact us!

Form Administration | New form group for deposit invoices

SD > Text > Form Administration

New system setting: If desired, an additional form group for deposit invoices can be created in the system data.

After activating the settings, the form group DEPOSIT can be newly created and configured in the system data under "Text > Form Administration" - see following figure:

The forms stored here can be selected  when creating deposit invoices.

Your protel support will gladly do the settings for you. Just contact us!

Data security updates

TLS 1.2 | 30 June 2018: action needed!

As you may have heard, the PCI Security Standards Council has dictated a deadline for the migration of the use of TLS 1.0/TLS 1.1 to TLS 1.2

We are taking a proactive stance and providing guidance for you to ensure that you and your hotel are "TLS 1.2-ready" well in advance of this deadline.

Action on your side might be required to ensure that your machines and your protel products are ready to support this change. Click the button below for more information.

GDPR | 25 May 2018: action needed!

Starting on 25 May 2018, the new data protection law GDPR will come into effect.

Being a provider of a platform managing our client's data, protel hotelsoftware assumes this responsibility head-on. That is why we have evaluated and optimized our software's functions with regards to data privacy protection. We are glad to provide you with the respective tools to help you attain GDPR compliance with regards to your data privacy protection.

The form preselected by the user is used for the automatically generated invoice forms.

Please click the following button to receive critical Data Security information via email.

Invoices | Print multilingual package names on invoice form

New system setting | Legal requirements United Arab Emirates: Package names can now be displayed both in the guest's language, as well as in another predefined language.

The new system setting is an enhancement to the multilingual output of invoice items (available from version 2017.20.042 from 15 Dec 2017).

Use the following replacement code to print multilingual package names on your invoice: $LText

This works especially well for transaction account (TAA) packages and packages generated by posting external taxes. This does not work for manually created packages in the invoice dialog and for packages which were transferred via an interface (in this case, only the package text is displayed).

Special system settings for this, as well as the adjustments of the language dependent texts for the Transaction accounts (TAA) and the respective packages are required in the protel system data.

Your protel Support will gladly make the necessary settings for you. Just contact us!

Reservations | Calculating room type availability

Important change: Rooms with OOO status (out of order) are now deducted from availability.

If desired, the new program behavior can be deactivated using a special system setting!

Your protel Support will gladly make the necessary settings for you. Just contact us!

Profiles| Improved support for Loyalty Programs

New system setting: A special membership card dialog can be activated in the protel guest file for better support of loyalty programmes.

In the new dialog you can, for example, enter, edit and save loyalty programs, loyalty levels and types - see the following figure:

PLEASE NOTE! When using the new dialog, the usual member card dialog and the data stored in it are deactivated!

New User Rights

Access to the member card dialog can be controlled by two new user rights:

• 907 - FO View Loyalty program

• 908 - FO Edit Loyalty program

Enhancements in the system data

The loyalty programs, loyalty levels and loyalty types are maintained in the protel system data under Reservation - Rewards Program - see the following figure.

Your protel Support will gladly make the necessary settings for you. Just contact us!

Yield Interface | Improved performance in the reservation dialog when using yield settings

New system setting: If yield settings were set, the reservation dialog may have taken longer than usual to load. With the help of a new system setting, the reservation dialog loads and works much faster when it comes to rate code changes.

Your protel Support will gladly make the necessary settings for you. Just contact us!

Profiles | Future tab: Default value for display period

New system settings: The display of future reservations can be limited to a certain number of days.

Your protel Support will gladly make the necessary settings for you. Just contact us!

Form administration | New replacement codes for exchange receipt

New: According to legal requirements in Tunisia, all data relating to the travel document must be displayed on the exchange receipt.  For this purpose, the following replacement codes can be inserted into exchange receipt:

• $TravelDoc = Document number

• $TravelDocType = Document type

• $TravelDocValid = Document valid through

• $TravelDocIssued = place of issue

• $TravelDocIssuedDate = date of issue

Your protel Support will gladly provide you with more information about the new code and how you link it into your exchange receipts. Don’t hesitate to contact us!

Form administration | New replacement codes for Tax Exemption Code names

New: According to legal requirements in Hungary, the name of the tax exemption code must be included on the invoice.

• $TaxExemptionCode =Tax exemption code name

Your protel Support will gladly provide you with more information about the new code and how you link it into your exchange receipts. Don’t hesitate to contact us!

Rate codes | Hide expired rate codes

System data > Rates > Rate codes: In order to provide a better overview of current rate codes, there is a new checkbox "Do not display expired prices" in the System data's "Rate codes" dialog. If a checkmark is placed in the "Do not display expired prices" box, then all rate codes without a valid rate code detail are hidden.

New system setting: If desired, the "Do not display expired prices" checkbox is set by default when opening the rate codes dialog.

Rate availability

New system setting: If desired, expired rate codes can be hidden from the"Rate availability" dialog.

Profiles

New system settings: If desired, expired rate codes can be hidden from the "Rate negotiation by rate code" dropdown menu in the Rates tab of the profile.

Your protel Support will gladly make the necessary settings for you. Just contact us!

Invoices | Automatic checkout for posting charges

New system settings for clients WITHOUT fiscalization: During check-out, additional invoices can also be automatically generated (invoice item posting, balance=0). Here, the following applies:

• During check-out, the user creates the invoice form with an invoice number for the invoice window (usually invoice dialog box A) containing invoice item postings upon receipt of payment (balance=0).

• At the same time, the other invoice dialog boxes are also automatically checked out, as long as they only contain invoice item postings and the balance = 0, (e.g., voided invoice items). A separate invoice form with an exclusive invoice number is created for each window.

If the guest has already settled the payment, an invoice number and invoice form has already been generated for the invoice window upon payment.

• The other invoice windows with balance=0 (containing only invoice items) are checked out in the departure list by means of the [Check Out] button.

The form preselected by the user is used for the automatically generated invoice forms.

Your protel Support will gladly make the necessary settings for you. Just contact us!

Statutory Guidelines | Hungary: Additional guest data

New statutory requirements for hotels and guest houses in Hungary require the following information to be forwarded to the authorities after check-in and before check-out:

• additional guest information required for non-Hungarian guests

• Hungarian nationality for Hungarian guests

There are new system settings available for clients in Hungary.

Your protel Support will gladly make the necessary settings for you. Just contact us!

Statutory Guidelines | Additional sales tax form in Greece

New statutory requirements for hotels and guest houses in Greece require an additional invoice form after check-out that only displays the sales tax shown in the original invoice. For identification purposes, the original invoice number for the invoice item posting is provided in the tax document.

New system settings and additional settings are required in protel. This is how the sales tax document is created:

• By means of the split table, the user posts the tax from invoice window A to invoice window B.

• The user fiscalizes both invoice windows.

• The tax document for invoice window A is generated.

Your protel Support will gladly make the necessary settings for you. Just contact us!

AVS Interface| Improvements und add-on for the registration form (jMeldeschein)

Improvements: protel now also transmits the number and expiration date of an identity card for the disabled to AVS. The other way around, the "guest type" category from the registration form (jMeldeschein) is also displayed in protel's Navigator.

There is a new system setting for clients whose municipalities require additional information about "accommodation fees". An additional field is created for them. The user then adds the following information:

• expected accommodation fee during reservation

• actual accommodation fee incurred after check-out

The data is transmitted to AVS and displayed in the registration form (jMeldeschein).

Your protel Support will gladly make the necessary settings for you. Just contact us!

Reservation | User rights: No reservation from the "room type plan" or "room plan"

Two new user rights limit the possibilities for creating a reservation:

• 434 FO Reservation via room type plan

• 435 FO Reservation via room plan

If the respective user right is revoked, it is no longer possible for the user to create a reservation via the room type plan or the room plan.

 An overview of all of the available user rights can be found here

Reservations | Fix exchange rate for group reservations

[protel FO > Navigator > More… > Deviant Exchange Rate]

Fixing the exchange rate for group master now results in a group enquiry asking for whom the action is to be executed - see next figure.

Abb.:protel FO > Navigator > More… > Deviant Exchange Rate > Fix exchange rate for this reservation

Reservation | Calculating optional date based on reservation date

Upon request, the optional date, if set, is calculated based on the reservation date. The value for calculating the optional date can be individually set. Example: The reservation is posted on 01.04. (01 April), the optional date is then set to 11.04 (11 April).

This system setting can not be set per hotel within an MPE environment.

Your protel Support will gladly make the necessary settings for you. Just contact us!

Rate availability | Improved transaction protocol

Rate availability actions are now recorded more precisely. The actions appear in two lines in the transaction protocol. The "Old" line contains the data prior to the changes. The "Actual" (current) line contains the current/changed data.

Banquet | Banquet event history | Transaction protocol INGO extended

The name of the participants added by means of

• "Add",

• "Add from profile" or

• "Add from Inhouse"

are now displayed and saved with last name, first name, and - if available - with the reservation number in the event history and INGO transaction protocol.

IDS connect | Cancellation time for IDS cancelled reservations

In addition to the cancellation date and cancellation user, the time of the IDS reservation cancellations will now also be saved.

Active lists | Sorting and Selections in Active Lists

If there are several reservations for a guest profile, the sorting and selection of these reservations will be kept in the active lists if the user makes changes to one of the reservations in Navigator and then returns to the active list.

Reservations | After check-out, gray out fields relevant to reservation

New system setting: Upon request, fields relevant to reservations which have already been checked out in Navigator, will be grayed out. Such grayed out fields can no longer be edited.

Your protel Support will gladly make the necessary settings for you. Just contact us!

Active lists | Automatically include companion/ linked profiles in Search

New system setting: When accessing the active lists, you can choose to activate the "incl. linked profile" and "incl. companion" as defaults. Linked profiles and companions will then be automatically accounted for name searches.

The search results contain first and last name appearing in additional columns for better overview - see following figure.

Illustration: protel FO > Lists > Arrivals > Example: Displaying companion in search results.

•  Both search options can be activated separately.

•  Without the system setting, both search options can be manually activated.

Your protel Support will gladly make the necessary settings for you. Just contact us!

Stability improvements

This release includes general stability improvements and fixes.