protel PMS

better than HotelFriend

Puntos a favor:

Atleast their support is not rude like [SENSITIVE CONTENT HIDDEN] from hotelfriend, very rude person. the whole team of hotelfriend also is very very bad and it took them weeks to answer simple emails

Contras:

it is better than hotelfriend by [SENSITIVE CONTENT HIDDEN]

Solid System

Comentarios: Solid system for small to medium size properties. I say this as I only implemented on this size property.

Puntos a favor:

Ease of implementation for onboarding new properties from a group perspective

Contras:

Reports are pretty standards and sometimes difficult to customize

Waste of money, terrible api integration and support

Comentarios: Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom.

Puntos a favor:

I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!

Contras:

Where do I start?? API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way. QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run. Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up. Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer. Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this" Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help

focus is on own interests, customer needs are irrelevant

Comentarios: Protel is not a reliable partner
As an IT service provider, Protel is not interested in automating the application
The employees do their best, but customers cannot accept such a policy if they want to do business successfully

Puntos a favor:

5 years ago we had a good contact and support good though not always quick. Since 2 years support for on premise products is declining quickly and the needs of customers are irrelevant

Contras:

Protel does not keep its promises Protel leaves its on premise customers "out in the cold" Effective cooperation is blocked to the best of its ability

Good ,solid software with a lot of options , tons of reports and a lot of add ons.

Puntos a favor:

Highly customisation in almost every feature of the software. Solid performance in sales, reservation and front office department . Restaurant POS operates well . Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only .. Ease of use is not that good but it can be learned without much effort. Connectivity with third party software .Powerful add ons. Good costumer support Stable.

Contras:

Price of the software could be more competitive . If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies" Interface bit dated , needs an update .Also the reservation module needs to show more information . In some new PC's sometimes the software crashes ( weird but unacceptable issue,)