Microsoft is now saying “The update to聽Windows RT 8.1聽is once again available as a free download in the聽Windows聽Store for users with聽Windows RT聽devices. We immediately suspended availability of the update after reports that a very small number of聽Surface RT聽customers鈥攁round 1 out of every 1,000聽Surface RT 8.1聽installs鈥攈ad experienced an issue that left the update incomplete and their devices unbootable. This was due to a rare situation where firmware updates had not completed at the time of the update to聽Windows RT 8.1. In most cases, if a customer encountered this issue the result was simply an extra reboot. However, for a very small percentage, the boot configuration data was affected which prevented a successful boot. We worked to quickly resolve the issue and now encourage customers to update their聽Surface RTdevices.聽Surface Pro聽and聽Windows 8.1聽customers were not impacted by this issue.
As previously announced, there is a recovery solution available for download聽 here聽for聽Surface RT聽customers who experienced the installation issue. We apologize for any inconvenience this may have caused. If an issue occurs with our software or devices, we take immediate steps to ensure a quality experience for every single customer鈥攖hat鈥檚 been our driving priority in this case, despite the very limited number of customers impacted. We are grateful to the customers who shared their聽Surface RT聽devices, assisting our efforts to determine the root cause quickly.”
Enjoy.
Tim
